FAQ
Lo que necesitas saber.
- 01
Send us a photo of you or the person you want us to make into a stuffed animal. The quality of the photo does not matter. The only thing we ask is that you appreciate the details well. Preferably it is an individual photo, if there is a group of people in the photo it is very important that the person from whom the stuffed animal will be made is correctly specified.
- 02
Puedes hacer pedidos desde 50 piezas
- 03
Osos con playera personalizada, Toallas y toallas poncho, Baberos y pañaleros, Banderas para auto, Cojines y frazadas
- 04
Individual price for each stuffed animal is $1,700. In this price we are considering normal details and accessories such as glasses, hat and clothes. Something that is being held in the hands, such as a pet, will not be considered.
- 05
The "Selfies" are made by hand and each one has a size of 40 cm.
- 06
Primero realizas el pago del producto desde la tienda, y luego llenarás un formulario al final de la página. Un agente te contactará para validar tu pedido y seguir el proceso.
- 07
No. En los pedidos de osos con playera personalizada solo se permite un color de oso por orden. No se pueden mezclar colores.
- 08
We mainly use fabric and occasionally use some other material to shape the accessories (such as felt.) We do not use anything that is dangerous, nor do we place attachments that can become detached (with normal use).
- 09
No. El cliente debe enviar su diseño, logotipo y colores. Nosotros no realizamos diseño gráfico, logotipos ni ilustraciones de mascotas.
- 10
The order includes a stuffed animal with normal clothes and/or accessories. An accessory not included can be: a small pet, food or musical instrument. In this case, we recommend you contact us to review in detail what you want to do and determine if we can include it (at an extra cost) or if it is something that we are sure we will not be able to do, we will let you know.
- 11
Sure! Our price includes free shipping, however, if we detect that your postal code is in an area where the parcel company makes some type of extra charge, we will let you know and, if applicable, we will indicate the amount to be covered.
- 12
Para pedidos online la muestra digital toma hasta 3 días hábiles una vez recibidos los archivos.
La producción inicia tras tu aprobación digital y toma 15 días hábiles, sin contar el tiempo de envío.
- 13
Sí, pero tiene un costo extra, y este varía según el producto personalizado.
- 14
Yes, we can do it as long as you are the owner of the rights, have their permissions or are the celebrity who is contacting us. We do not do anything that our client does not have the permission of the brand owner.
